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4. Service Ecosystems: From Repairs to Value Co-Creation
Leaders have transformed service into profit engines:
Predictive Networks: Atlas Copco’s IoT-powered remote monitoring (via 2,000+ global gateways) drives service revenue to 38% of total income by 2025.
Energy-as-a-Service: Ingersoll Rand’s "CAaaS" (Compressed Air as a Service) charges per cubic meter, slashing clients’ energy ratios from 0.12kW·h/m³ to 0.09kW·h/m³ with shared savings.
SME Limitations: Most cling to "fix-on-failure" models, lacking data-driven lifecycle management to integrate into core production workflows.
