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4. Service Excellence: From Transaction to Partnership
Pre-sale Consultancy: A food processing client chose a compressor brand after receiving tailored advice on hygiene-compliant designs.
Post-sale Responsiveness: A textile manufacturer’s emergency repair was resolved within 3 hours, leading to repeat orders and referrals.
The Downside of Neglect: Slow response times or incompetent repairs erode trust. One bad experience can trigger negative word-of-mouth, crippling brand reputation.
