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III. Service Models and Customer Retention
Value-Added Service Competition:
Transitioning from standalone product sales to "product + service" models, offering customized solutions (e.g., silent, high-pressure models) and rapid after-sales support, maintaining profit margins of 15%-20%58.
Rising customer churn rates (average 18% in 2023) are forcing companies to improve service efficiency15.
Leasing Model Emergence:
Cost pressures are driving explosive growth in the oil-free compressor rental market, with significant potential over the next five years68.
